INFORMATION
HAVE A QUESTION?
REGISTRATION DATA
Żaneta Mrowca
Couple Dansant
Leberstraße 23
10829 Berlin
DE418526598
DELIVERY AND PAYMENT
Payment for the goods and the delivery costs are made via PayU, PayPal, credit card, Klarna, and Blik (Poland).
We make every effort to ensure that customers receive their orders as quickly as possible. We usually ship within 3 business days, and by law, we never exceed 14 business days.
Delivery of goods takes place in the manner specified in the order.
Payments are delivered by courier (DPD, FedEx) and InPost – Poland.
For more information, please contact us at: contact@coupledansant.com
STATUTE
Terms and Conditions of the online store COUPLEDANSANT.COM
§ 1.
General Provisions
1. These terms and conditions (hereinafter referred to as the „Terms and Conditions”) define the terms and conditions of use of the Couple Dansant online store, located at COUPLEDANSANT.COM.
2. The Store is owned by Żaneta Mrowca, conducting business under the name: Żaneta Mrowca (permanent address: Leberstraße 23, 10829 Berlin, Germany), registered under number 18/448/02148 (hereinafter referred to as the „Seller”).
3. The Seller can be contacted via: e-mail: contact@coupledansant.com
4. As part of its business activity, the Seller sells clothing products (hereinafter referred to as „Products”), which may be purchased by Buyers using the Store.
5. Information about the Products available in the Store, in particular their descriptions, technical and functional parameters, and prices, constitute an invitation to enter into a sales contract within the meaning of Article 71 of the Act of 23 April 1964, the Civil Code (hereinafter referred to as the „Civil Code”).
6. Before using the Store, the Customer is obliged to read the Terms and Conditions and the Privacy Policy.
§ 2.
Definitions
The capitalized terms used in the Terms and Conditions have the following meanings:
Business Days – weekdays from Monday to Friday, excluding public holidays in accordance with Polish law; Customer – User or Buyer.
Consumer – a Buyer who is a natural person and who enters into a legal transaction with the Seller that is not directly related to their business or professional activity; Account – a panel created in the Store’s IT system, enabling the User to use its functionalities, in particular the purchase of Products.
Buyer – a natural person, legal person, or organizational unit without legal personality, to which special provisions grant legal capacity, who has entered into a Product sales agreement with the Seller or has taken steps to conclude it.
Privacy Policy – a document specifying the principles for the processing of personal data by the Seller.
Product – a clothing product available in the Store that can be purchased by the.
Account Service Agreement – an agreement for the provision of electronic services within the meaning of the Act of 18 July 2002 on the provision of electronic services, the subject of which is the free creation and maintenance of an Account by the Seller for the User for an indefinite period.
User – a natural person, legal person, or organizational unit without legal personality, to which special provisions grant legal capacity, who has entered into an Account Service Agreement with the Seller or has taken steps to conclude it.
Order – a declaration by the Buyer addressed to the Seller, specifying the number and type of Products that the Buyer wishes to purchase.
§ 3.
Technical Requirements
1. In order for Customers to properly use the services available in the Store, the following are required:
• Internet connection,
• devices that enable the use of Internet resources,
• use of a web browser that allows the display of hypertext documents linked on the Internet via a web service and that supports JavaScript programming language, and that also accepts cookies,
• have an active email account.
2. Customers are prohibited from using viruses, bots, worms, or other computer codes, files, or programs (in particular, those automating script and application processes or other codes, files, or tools) within the Store.
3. The Seller informs that it uses cryptographic protection for electronic transfers and digital content by employing appropriate logical, organizational, and technical measures, in particular to prevent third-party access to data, including SSL encryption, passwords, and anti-virus and anti-unwanted software.
4. The Seller informs that despite the security measures referred to in paragraph 3 above, the use of the Internet and services provided electronically may be at risk from malware entering the Customer’s IT system and device, or from third parties gaining access to data stored on that device. To minimize this risk, the Seller recommends the use of anti-virus software or measures to protect online identification.
§ 4.
Store Terms of Use
The Customer is obligated to use the Store in accordance with generally applicable law, the provisions of the Terms and Conditions, and good manners. Providing illegal content by the Customer is prohibited.
§ 5.
Creating an Account
1. To create an Account, the User should perform the following steps:
• go to the Store’s website,
• click the „My Account” tab, and then select the „I don’t have an account” option,
• enter the following mandatory information in the form that appears:
-first name,
-last name,
-email address,
• the password you created for the Account;
-click the „Create an account” option.
2. The User gains access to the Account immediately after clicking the „Create an account” option.
3. By clicking the „Create an account” option, the User concludes the Account Service Agreement.
4. After creating an Account, the User may supplement the mandatory data stored therein with the following optional data:
• residential address,
• tax identification number,
• […]
5. Using the Account, the User may, in particular, store their data and view placed Orders.
6. The User may, at any time and without giving any reason, terminate the Account Service Agreement with immediate effect by deleting the Account. To do so, the User should log in to the Account and click „delete account.” [KC3]
7. The Seller may terminate the Account Service Agreement with immediate effect and delete the Account if the User uses the Store in a manner inconsistent with generally applicable law, the provisions of the Terms and Conditions, or good practices, or provides illegal content.
§ 6.
Purchasing Products
1. The prices of Products available in the Store are expressed in Polish zloty (PLN) or euro (EUR) and are gross prices (include all mandatory price components, including applicable VAT).
2. A Product size chart is available in the „size chart” tab on each product’s inventory.
3. In order to purchase the Product, the Buyer should perform the following steps:
• go to the Store’s website,
• click on the selected product tab and click „Add to Cart”,
• click on the „Cart” tab and click „Order”,
• in the form that appears, enter or select the following information:
– delivery country
– email address,
– delivery method,
– payment method,
– first name,
– last name,
– telephone number,
– address (street, house number, apartment number, city, postal code, country); – optional:
• check the box next to the declaration of consent to the processing of personal data provided in the form by the Seller for marketing purposes,
• add a discount code or comment to the Order for the Seller.
4. The Buyer can pay for the Product using the Stripe payment system or by card in the following systems:
• Visa
• Visa Electron,
• MasterCard,
• MasterCard Electronic,
• Maestro.
5. Payment for a Product constitutes the conclusion of a sales contract with the Seller for the Product.
6. For selected Products, the Seller may enable the placement of an Order via pre-order.
7. The Pre-order option applies to Products selected by the Seller that are not currently being shipped, but whose future shipping commencement date is known. Pre-ordering allows the ordering of Products whose regular sales begin at least two weeks after the end of the pre-order sale.
8. The Seller clearly identifies the Products available via pre-order and provides the period during which pre-orders can be placed, as well as the shipping commencement date for the Products ordered via this method.
9. A pre-order is placed as described in paragraphs 1-5 above.
10. Two days before the planned shipping commencement date for Products ordered via pre-order, the Seller will send the Buyer an email reminder about the placed pre-order.
11. If the Order placed by the Buyer includes both pre-ordered and regular order Products, the Buyer may, at their discretion, decide whether the Order is to be split into two Orders or delivered in its entirety within the delivery time specified for the pre-order Order. If the Buyer decides to split the Order (notified to the Seller in writing or by telephone), the Buyer will independently cover the shipping costs for the Products included in each of the resulting Orders.
12. The remaining provisions of the Terms and Conditions apply to pre-order Orders, to the extent not otherwise provided in this section.
§ 7.
Order Fulfillment
1. The Seller ships Products to addresses located in the territory of the Republic of Poland, selected European countries, and the United States. The Buyer bears the shipping costs.
2. For shipments to countries outside the European Union, the Buyer bears the costs of customs duties.
3. The Buyer can find detailed information on the amount of fees payable on the website of the Integrated Tariff of the European Communities (TARIC), which contains the current rates of fees payable
(http://ec.europa.eu/taxation_customs/dds2/taric/taric_consultation.jsp?Lang=p l&redirectionDate=20110310).
4. The Product will be shipped within 30 business days from the date payment for the Product is credited to the Seller’s bank account.The Product included in the Pre-Order will be shipped immediately, but no later than two business days from the date of the Product’s release or re-availability in the Store.
5. The Product will be delivered to the Buyer via courier.
6. The Product delivered to the Buyer should be in perfect condition.
7. The Buyer should inspect the Product in the presence of the courier. If the package is damaged, the Buyer should complete a damage report and contact the Seller.
8. By selecting the size shown on the website, the customer agrees that the item will be custom-made to the specified dimensions, which are considered their measurements.
§ 8.
Right of Withdrawal Couple Dansant Returns and Exchanges Policy
As an upcycling brand, Coupledansant, we specialize in creating unique products from vintage and second-hand items. Each item is processed and refreshed in the spirit of upcycling, with care for the environment and respect for the principle of limiting overproduction.
Orders are fulfilled only after the customer places them. Products are individually made to measure – according to the size selected by the customer or their own measurements.
Therefore, in accordance with Article 38, Section 3 of the Consumer Rights Act, the right of withdrawal does not apply to: „non-prefabricated goods, manufactured according to the consumer’s specifications or intended to meet their individual needs.”
This means that the standard 14-day return policy does not apply to our products.
Returns – Store Credit
However, we understand that needs can change. Therefore, we offer the option of returning the product within 14 days of receipt – in exchange for a store credit valid for 24 months from the date of issue.
Return Policy:
• The product must be in perfect condition.
• Returns should be reported via email to: COUPLEDANSANT.COM.
• The product should be sent to: Żaneta Mrowca ul. Smolańska 3/408 70-026 Szczecin Poland Tel.: 0049 17670524478
Product Exchange
You can exchange the product within 14 days of receipt for another product of the same or higher value (with a refund for the difference).
Return Policy:
• The product must be in perfect condition.
• Returns should be reported via email to: contact@coupledansant.com
• The product should be returned to the address above.
Thank you for making informed choices and supporting sustainable fashion. Every purchase is a step towards a more responsible future.
§ 9.
Complaints
1. When submitting a complaint, the Consumer should send the following information by email to the following address: contact@coupledansant.com:
– product name and description,
– order number,
– consumer data (name and surname, mailing address, email address, telephone number),
– a detailed description of the Product defects,
– bank transfer details,
– signature;
– proof of purchase of the Product (scan of the printed email confirming the purchase of the product).
2. The costs of returning the Product are borne by the Consumer. If the complaint is accepted, the Seller will reimburse the Consumer for the costs referred to in the preceding sentence.
3. The deadline for reviewing the complaint and providing a response is 14 days from the Seller’s receipt of the Product. Failure to respond within this timeframe will constitute acceptance of the complaint.
4. The Seller will send the response to the complaint to the Consumer by email.
5. The Customer may also file a complaint in the event of improper functioning of the Store or any of its elements.
§ 10.
Seller’s Intellectual Property
Use of the Seller’s intellectual property (in particular its name, trademark, images, and descriptions of Products) without its prior, express consent is prohibited.
§ 11.
Personal Data Protection
The principles of personal data processing by the Seller are set out in the Privacy Policy available on this page.
§ 12.
Out-of-court Dispute Resolution
1. A Customer who is a Consumer has the option of using out-of-court complaint and redress mechanisms.
2. Detailed information regarding the possibility for Customers who are Consumers to use out-of-court complaint and redress procedures, as well as the rules for accessing these procedures, is available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and on the website of the Office of Competition and Consumer Protection (www.uokik.gov.pl).
3. Customers who are Consumers may also use the online dispute resolution (ODR) platform available at http://ec.europa.eu/consumers/odr/.
§ 13.
Final Provisions
1. The Seller reserves the right to amend the Terms and Conditions in the event of:
• a change in the Seller’s business activity;
• a technical modification of the Store requiring the adaptation of the provisions of the Terms and Conditions;
• a legal obligation to make changes, including the obligation to adapt the Terms and Conditions to the amended wording of generally applicable laws.
2. Customers will be informed of changes to the Terms and Conditions by publishing the amended version on the Store’s website at least 14 days before the changes come into effect. Within the same period, the amended version of the Terms and Conditions will be sent by email to Customers who have created an Account (Users).
3. For sales contracts concluded before the new Terms and Conditions come into effect, the provisions of the then-current Terms and Conditions shall apply.
4. A User who does not agree to the changes to the Terms and Conditions may terminate the Account Service Agreement by deleting the Account with immediate effect until the amendments to the Terms and Conditions come into effect. Failure to terminate the Account Service Agreement will be deemed consent to the Seller providing services electronically in accordance with the new provisions of the Terms and Conditions. The current version of the Regulations is effective from September 29, 2020.
PRIVACY POLICY
Providing personal data as well as consent to their processing is entirely voluntary. All personal data provided to us are processed solely to the extent and for the purpose to which you have consented. If you decide not to provide the data necessary to complete an order and do not consent to their processing, unfortunately we will not be able to fulfill your order.
Please remember that you have the right at any time to update or completely delete your personal data. You may do this independently or with our assistance, which we will gladly provide.
Our company follows a strict personal data security policy. Your personal data are safe with us, and we make every effort to continuously increase the level of protection year by year. We believe that familiarizing yourself with our Privacy Policy will help you feel secure and enjoy shopping at coupledansant.com.
I. Personal Data Controller
The controller of personal data of coupledansant.com, responsible for ensuring the security of your personal data, is:
Żaneta Mrowca
Grzybowska 85a/79
00-844 Warsaw
Poland
NIP: 7543001935
II. Personal Data Protection System
The Personal Data Controller has implemented technical and organizational measures to ensure the protection of processed data in accordance with the requirements set out in applicable personal data protection regulations. In particular, the following have been taken into account:
Regulation of the Minister of the Interior and Administration of 29 April 2004 on documentation of personal data processing and technical and organizational conditions to be met by devices and IT systems used for processing personal data (Journal of Laws No. 100, item 1024);
Guidelines of the General Inspector for Personal Data Protection;
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).
The key elements of the applied personal data protection system include:
An SSL certificate guaranteeing that communication between your computer and coupledansant.com is encrypted with a 256-bit key.
Collection and processing only of necessary personal data and only for the shortest possible period. Any actions not related to the performance of a sales contract require separate consent.
Access to personal data is granted only to authorized and trained persons who ensure data security.
The IT system of coupledansant.com and internal company procedures meet all personal data protection standards.
The Personal Data Controller has fulfilled all legal obligations related to personal data protection.
III. Personal Data – Purpose and Retention Period
A. Registration
During registration, we ask you to provide data necessary to create an account at coupledansant.com, so you do not need to fill out the entire order form again with each purchase. Registration saves time and money, as registered customers participate in the loyalty program and receive discounts for previous purchases.
A registered customer, after logging in, can verify the status of orders and view purchase history. A registered and logged-in customer may edit, supplement, or completely delete their data at any time.
During registration, we request:
First and last name – necessary to issue a sales document and address the shipment;
Address (street, house number/apartment number, postal code, city) – necessary to address the shipment;
Email address – necessary for logging in and communication related to the use of coupledansant.com;
Telephone number – necessary for certain delivery methods (required by carriers).
Data are stored for 5 years from the last login.
B. Placing an Order
When placing an order, we request data necessary to fulfill the order. For registered and logged-in customers, some data are automatically retrieved from registration details.
When placing an order, we request:
First and last name or company/institution name;
Address (street, house/apartment number, postal code, city);
Email address;
Telephone number.
If delivery is to a different address, we additionally request:
First and last name or company/institution name;
Address;
Recipient’s telephone number.
If a sales document is to be issued with different details, we additionally request:
First and last name or company/institution name;
Address.
Personal data are processed by coupledansant.com and the following entities:
Courier companies (delivery data):
UPS POLSKA SP Z O O (KRS: 0000036680, NIP: 5221004200)
DHL PARCEL POLSKA SP Z O O (KRS: 0000631916, NIP: 9512417713)
DPD POLSKA SP Z O O (KRS: 0000028368, NIP: 5260204110)
Accounting system:
Power Blue Media S.A., operator of ifirma.pl
(KRS: 0000281947, NIP: 898-16-47-572)
If external payment systems are used, all data entered on the payment operator’s website are stored exclusively in their databases and are not accessible to coupledansant.com.
Payment operators used:
PayPal Polska Sp. z o.o.
Krajowy Integrator Płatności S.A. (Tpay)
Data are stored for 5 years after the end of the calendar year in which the sales document was issued.
C. Marketing
If you subscribe to the newsletter and consent to receive it, we request only your email address. You may unsubscribe at any time via your account or by clicking the unsubscribe link in each newsletter.
Emails are processed solely by:
GetResponse sp. z o.o.
ul. Arkońska 6/A3
80-387 Gdańsk
NIP: 9581468984
D. Correspondence
If personal data not necessary for contract performance or legal obligations are provided (e.g. in correspondence), they will be immediately deleted or anonymized.
IV. Cookies
coupledansant.com uses session and persistent cookies for:
essential functionality,
security,
performance and statistics,
functionality and personalization,
advertising purposes.
Blocking cookies may affect proper website functionality.
A. Server Logs
The IT system automatically collects statistical data such as device type, operating system, browser type, IP address, and entry address.
Data are processed for 24 months.
B. Cookies Used by coupledansant.com
Cookies are used to:
remember login status (30 minutes),
remember shopping cart contents (30 days),
store display preferences (30 days),
generate statistics (30 days),
personalize product recommendations (30 days).
C. Google Analytics
Google Analytics uses cookies to analyze website traffic.
Data are processed for 12 months.
D. Google AdWords
Google AdWords cookies are used to evaluate advertising effectiveness.
Data are processed for 12 months.
E. Partner Cookies
coupledansant.com uses scripts from:
Google Inc. (USA)
Facebook Inc. (USA)
The company is not responsible for partners’ cookie policies.
V. Partners’ Privacy Policies
coupledansant.com carefully selects partners but is not responsible for their privacy standards. Users should review partners’ policies independently.
VI. Transfer of Personal Data
Personal data may be disclosed to public authorities if required by law.
Otherwise, data are transferred only to entities necessary for contractual or legal obligations, under data processing agreements.
VII. Changes to the Privacy Policy
coupledansant.com reserves the right to amend this Privacy Policy.
Users will be notified by email.
The current version is always available at coupledansant.com.
VIII. Your Rights
You have the right to:
restrict processing;
object to processing;
access your data;
rectify or erase data;
data portability;
withdraw consent;
lodge a complaint with the President of the Personal Data Protection Office.
IX. Contact
Communication is conducted primarily via email.
For questions or requests regarding your data, please contact: contact@coupledansant.com
